Refund and Return Policy

At Crownomic, customer satisfaction is important to us. At the same time, to ensure the sustainability of our global fulfillment business model, all returns and exchanges are subject to the following policy.

You may request a return or exchange within 14 days of receiving your order, provided that the product is unused, remains in its original packaging, is undamaged, complies with applicable hygiene standards, and is in a resalable condition.

Because our massagers are personal care products that come into direct contact with the body, products that have been used, tested, damaged, or are no longer in their original condition cannot be returned or exchanged for hygiene and safety reasons, unless required by applicable consumer protection laws.

To initiate a return or exchange, you must first contact our customer support team at info@crownomic.com and receive return authorization. Returns sent without prior authorization, including packages shipped directly to our suppliers or fulfillment centers, may be refused or processed with significant delays.

Unless the return is due to a defective, damaged, or incorrectly shipped product, customers are responsible for all shipping, customs, import duties, taxes, and any other costs associated with returning or exchanging an item. Return shipping costs are non-refundable, and Crownomic does not accept cash-on-delivery (COD) shipments.

Once the returned item has been received, inspected, and approved by our quality control team, the eligible refund amount (excluding any original shipping charges, where applicable) will be processed to the original payment method within 7–10 business days. Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

For exchange requests that are not the result of our error or a defective product, customers are also responsible for the shipping costs associated with sending the replacement item.